There are two key differences between the packages. The first depends on whether you would like professional services support to help you make the most out of the platform or use our internal experienced email marketers to build and deploy your campaigns.

If you don’t require any professional support then the first Elevate package might be suitable for you.

The second factor between the packages depends on what data you would like to integrate and the scale of integrations needed.

If you require more than a simple plug and play through a standard integration, or have multiple data sources then our advanced package might be the most appropriate

Email is included in all packages, and while you have access to SMS, Web/App Push, and Direct Mail channels, you only pay when you use them. Social Media and Display retargeting are free on all packages.

We offer a variety of common integrations for free, including Shopify, Dealerweb, Trustpilot, and LoyaltyLion. Custom integration and data feed setups are available at an additional cost.

Our flexible approach with official integration apps and APIs ensures that your data is effectively shared across different departments and tools.

All packages include comprehensive onboarding, set-up and platform training.

Essentials does not come with any additional training hours. The Elevate and Advanced packages come with support hours in which you can request further additional training.

Our professional services offer additional consultative support in packages of 20, 50, or 100 hours. Our dedicated customer success team will help you create strategies to drive ROI.

This includes strategy creation, campaign support, email design, workflow creation, and segment building, all aimed at driving your ROI.

Managed services are also available, providing campaign support from our team of email coders and designers.

The Essentials package allows up to 5 admin users, the Elevate package supports up to 10 admin users, and the Advanced package can accommodate more than 10 admin users, offering greater flexibility for larger teams.

Yes, RedEye’s platform can handle transactional messaging for email and SMS via API, allowing you to send order confirmations, dispatch notifications, and delivery updates seamlessly.

This ensures a consistent and unified communication approach across both transactional and campaign messages.

Email transactional API calls cost £250 per 10,000, per month.

All our packages offer unlimited* monthly email sends, ensuring that you can reach your audience as often as needed without worrying about hitting a cap.

This allows for flexibility in your email marketing campaigns, helping you to maintain consistent communication with your customers.

RedEye’s platform allows for unlimited* storage of customer events. This means you can keep a comprehensive record of all interactions and behaviours of your customers (both online and offline), enabling more effective segmentation, personalised marketing, and detailed reporting without the concern of running out of storage space.

Our packages include unlimited* product records, allowing you to manage and market an extensive product catalogue without restrictions.

This is particularly beneficial for businesses with a large number of SKUs, ensuring that all products can be included in your marketing efforts.

Essentials and Elevate both allow for up to 3 years of transactions stored. For those opting for our Advanced package, transactional records can be stored for over 3 years.

This extended storage period allows you to analyse long-term purchasing trends and customer behaviours, providing valuable insights for strategic planning and marketing optimisation.

Our platform supports up to 1 million API calls per month, ensuring that your integrations and data flows remain uninterrupted.

This high limit facilitates robust data exchanges between RedEye and your other systems, allowing for real-time updates and seamless operation across your tech stack.